Shipping policy
Customer Responsibilities
Please note that it is the customer's responsibility to provide the correct shipping address at which a package can be safely and securely delivered. Action Bike & Ski will not be responsible for reimbursement for losses including
- Delivery addresses provided with missing unit or suite numbers
- Missing business names
- Incorrect or missing street names or numbers
- Items lost or stolen after delivery
How Much does shipping cost?
Most of our items (except for bulky items) offer free shipping for orders of $100 or more. If you order is under $100, we offer a flat $10 shipping charge which is added at checkout. Bulky item shipping costs will be calculated at checkout and the shipping cost will vary depending on the weight and shipping destination.
Express post and overseas shipping is also available on request at an additional charge.
When will my item be shipped?
Orders will generally be shipped within 1 business day. Please allow for extra handling time during busy periods such as Christmas.
Can I get Express or International Shipping?
We offer Australian domestic express postage and international shipping at an additional charge which varies depending on the weight of the order and the shipping destination. Please contact us for an express or international shipping quote.
Can I pick my order up?
Yes. We are located in Sydney and orders can be picked up by prior arrangement. Note that we are not a retail shop, so business hours may vary.
How can I track my purchase?
Once your order is confirmed, you will receive an email with shipping confirmation and a carrier details with a link to their tracking reference number. Your address is printed onto the packaging and lodged by us personally with the carrier.
How will my order be shipped?
All items are shipped using major courier companies and all orders have tracking. Tracking details are provided in your shipping confirmation email.
What happens if my items get lost in the mail or I haven't received it?
If you think your order may have gone missing, please contact us and we will initiate an enquiry with the courier company. Please allow 14 working days for the investigation to take place. All domestic packages have proof of delivery images available on request.
What happens if an item is missing from my order?
If in the rare chance an item is missing from your order, please contact us and we will arrange to have a replacement sent straight away.
What happens if I receive an incorrect item?
If you receive an incorrect item on your order, please contact us straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.
Do you deliver to a PO Box or Parcel Locker?
We can deliver to any PO Box or Parcel Locker Address in Australia depending on the size and weight of the item. We will advise you if the item can't be delivered to a PO Box and will request an alternative shipping address.
Can you deliver to my work address?
Yes, we can deliver to your place of work. Please ensure to include the Business Name and any suite/unit/level number in the shipping of your order so the delivery driver can find you easily.
Do you Ship Overseas?
We can ship overseas by arrangement. Certain items we sell can not be shipped overseas. Please contact us for further information.